Suffice to say that much of the industry probably deserves an honour for largely continuing to build and repair networks during the pandemic, sometimes even while being attacked by crazed conspiracy loons, but thats a debate for another day. The Openreach chief is bullish about its network roll-out but wont say if it will hit a 2025 deadline, Clive Selley rocks back in his chair and flashes a smile. --------------------------------------------------------------, The people who dont fit, get the only fun they get, https://phonebt.com/openreach-complaints/. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience. Keep in touch. Anglian Windows head office uk contact number and email support, Domestic & General head office uk contact number and email support, Dorothy Perkins head office uk contact number and email support, United Utilities head office uk contact number and email support, Budget head office uk contact number and email support, Smarty head office uk contact number and email support, Kelvin House, 123 Judd St, London WC1H 9NP UK, Key people: Mike McTighe (Chairman), Clive Selley (Chief Executive), Clive Selley CBE: Chief Executive Officer, Colin Lees: Chief Technology and Information Officer, Katie Milligan: Managing Director, Customer, Commercial, Propositions and Northern Ireland, Kim Mears OBE: Managing Director, Strategic Infrastructure Development, Matt Hemmings: Managing Director, Fibre and Network Delivery, Catherine Colloms: Managing Director, Corporate Affairs and Brand, Sophie Bouckaert: General Counsel and secretary, Mark Shurmer: Managing Director, Regulatory Affairs, Surinder Khatter: Interim Co-Managing Director of Service Delivery, Peter Stewart: Interim Co-Managing Director of Service Delivery. I had to work the whole of the pandemic, no furlough for me. BT Openreach What a great place to work! Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps. It was time You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. Personally I would have escalated it to the CEO long before now. I think we will make a massive contribution in getting the nation to that milestone, but we cant do it alone. We are one of the biggest research labs in the UK and we register a significant number of patents each year.. [CDATA[ Not just for Clive Selley at Openreach but for CEO's and other senior people at other organisations. The tosser shouldnt have been given a CDE period. I start off speaking to Sky and they were useless. Meanwhile, government figures show that 7.1pc of Britains 32 million homes now have full fibre coverage meaning a fibre optic connection that runs all the way to their home (so-called fibre to the premise, or FTTP) and delivers speeds of 1 gigabits per second. We need to give as big a coverage map of decent broadband as possible and we need to make the technology switch from metal to glass networks. You could type an email or a letter and send it to an address below 1st class post. Webclive.selley@openreach.co.uk. Its progress but not at the pace many people would like. Amanda Newstead Through its BT Business operation, BT is already developing the internet of things for the health sector. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. Clive Selley awarded CBE in the Queens birthday honours You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Otelo (Office of the Telecommunications Ombudsman) APPLY TO ATTEND (IN PERSON) We were delighted to have hosted this event at COP26. Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). WebWe use cookies to bring you a great browsing experience - and to find ways to make it even better. Suddenly, previously difficult issues are solved with the minimum of effort. (adsbygoogle = window.adsbygoogle || []).push({}); Ive compiled an unofficial list of BT Complaints numbers from the internet, including email and postal addresses. They need to understand the business that users say they want as well as what business value can be delivered, so they are operating as business people, not just technologists., Selley admits that some of the understanding and communications issues are less rigid in BT as it is essentially a tech company. It is very important for CIOs and their technology teams to become embedded in the business and understand the business problems to be solved or the opportunities to be exploited. The internet of things is the major enterprise opportunity, as far as Selley is concerned. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. His successor at BT TSO will be announced in due course. Openreach In the West with its aging population, the rising cost of care and greater longevity, the health sector faces an enormous challenge. Working within Technology I easily identify the area I moved to had the Fibre infrastructure already implemented. Looking for a particular Openreach employee's phone or email? Other executives include Mike McTighe, Chairman; Matt Davies, Chief Finance Officer and 14 others. Totally agree. How many people are employed at Openreach? Under Mr Selleys leadership, Openreach is building a new, more reliable and future-proof full fibre broadband network, with an ambition to reach 10 million premises by the mid-2020s and ultimately the majority of the UK. The CEO of network access provider Openreach (BT), Clive Selley, is one of only two people in the UK telecommunications sector this year to be awarded with one of the Queens Birthday Honours. Nevertheless, that hasnt ended Selleys political troubles, which seem to trail Openreach around like loose cables dangling from one of the companys more than 25,000 vans. I think he has been instrumental in pushing for wide scale FTTP build in Openreach and on the BT board. We will build the superior full fibre network for the UK.. I have been asked by many people fed up with poor service for an alternative BT Complaints Number, so I decided to scour the internet. of developments. Here's the email address of Clive Selley. Disgusted while Clive was sitting at home in his wealthy house and million pound income we were made to do none essential work during both lockdowns I am sickened as a engineer for openreach at there attitude ,,though openreach has done very well through out the pandemic I would would go so far as to say they have made alot of money from it as more and more people work from home even having business fiber installed at home costing thousands but then but makes the decision to not give wage rise ,,,,disgusting ,,once again the elite look after each other ,,,,,greedy and disrespectful to the back bone of the company.. Vote with your feet if you genuinely think this is the case of the elite supporting the elite. DSO & HLC Front Office Also I dont think youve actually read the story? Warrington WA4 6WU Selleys response is that BT continues to invest in the network, whether its the roll-out of fibre-based broadband or more Wifi spots. That is a very significant challenge, he says, while stopping short of saying its impossible. I wish people would appreciate that external BT engineers work in all sorts of awful weather conditions all the year round. Whilst Fibre First is well overdue it is now fast becoming a reality thanks to the hard work of Selley and the OR team. All she had was BT.com as a contact address, and phoning India was a complete waste of time. clive.selley@openreach.co.uk The problem is that you won't get a response from him necessarily unless I guess you were No credit card required. British Telecommunications PLC, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. Or is this actually an award the Palace can decide who the receivers off are? Other executives include Mike McTighe, Chairman; Matt Davies, Chief Finance Officer and 14 others. We spoke last week Geoff and you directed me to your website giving alternative contact numbers for BT. // ]]> Pointless just saying it, Mr Openreach engineer. Subject: Noisy line & broadband problems Reported broken line on 16 May. Ive had nothing but terrible service from OpenReach. 2017. Be grateful tor what you have! A Fact Check, Identifying BT and Virgin Media's Broadband Street Furniture 2020, Swapping to Broadband VoIP from a UK Copper Home Phone Line, A Comparison of Home Broadband Router Specs from the Big UK ISPs, 2018 Update - VDSL Router Options for UK FTTC Fibre Broadband ISPs, Retentions - Tips for Cutting Your Broadband Bill Without Switching ISP, 2017 UPDATE - Which is the Cheapest Unlimited Superfast Broadband ISP, The UK Electricity Costs of Home Broadband ISP Routers Compared, Tips and Advice for UK Students Choosing a New Broadband ISP, A Guide to Switching UK Broadband and Phone Provider After June 2015, 10 Top Tips for Boosting Your Home Wi-Fi Wireless Network Speeds, Router Options for UK FTTC Superfast Broadband ISPs (2015 UPDATE). As CIO for BT, the once nationalised telecoms provider, Clive Selley has one of the biggest information leadership gigs in UK telecoms. Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. Mailing Address:Here you can contact via Openreach postal address is Kelvin House, 123 Judd St, London WC1H 9NP. mailto:clive.selley@openreach.co.uk, High Level Complaints WebClive Selley is Chief Executive Officer at Openreach Inc. See Clive Selley's compensation, career history, education, & memberships. Although demand for healthcare is growing, the pressures on the cost of providing it, as Selley points out, are also increasing. Is this one of those awards for which the government decides who gets them? BT PLC
BThas suffered from complaints about its customer service. As CEO of Openreach Limited, Clive Selley is responsible for leading the UKs largest digital infrastructure company, and supporting more than 680 Communications Providers to connect their 30 million customers throughout the country. Three months with no reason is unforgivable. Today we are predicting when parts of the network will fail, rather than merely understanding after the event why the network failed, he continues. So what was going to happen there? I havent verified these, but if you are trying to complain to BT, and have been drained of all energy stuck in endless loops and call centre switchboards, you might be just desperate enough to try! google_ad_height = 280; We pay for your stories! Otelo (Office of the Telecommunications Ombudsman) In the past three months, Openreach engineers laid fibre passed 340,000 UK homes. We have copious amounts of data on our people, customers, networks, services and platforms, he says of the areas he sees as under threat. (adsbygoogle = window.adsbygoogle || []).push({});
. Bigger does not mean faster. Is it possible, I suggest, the proposals rushed out in mid November to spice up Labours doomed manifesto, were written up on the back of a cigarette packet? Openreach CEO and key executive team | Craft.co clive selley I have found a number of BT Contact Numbers, BT Complaints numbers and email addresses. So what exactly has Clive Selley done for services to Telecommunications, Media and Internet thats so special? Sorry about that. To receive updates on news and events please sign up here: Sign Up. Selley will step in for Joe Garner, who has decided to leave to become CEO of Nationwide Building Society, a British mutual financial institution. With all these new players, Britains broadband landscape is certainly more crowded than it was and Ofcom reforms designed to boost competition mean Openreach no longer has the iron grip on the market it once did. Sadly, the honours list has never been particularly big on detail. The next thing for me is leveraging a set of mobile spectrum assets we acquired in 2013, he says of the 4G licences that BT won in the UK. Durham OR did nothing new or more under the so called pandemic. From his office here at Openreachs headquarters an old telephone exchange on the fringes of Londons Bloomsbury Selley oversees an empire of wires, cables, cabinets, ducts and poles which spans the UK. New: March Intermedia now available see more. Please use these numbers and email addresses with discretion High Level Complaints and the CEO are only to be contacted if you have explored other reasonable channels first to no avail. He has been with the company since 1981 all his working life and is the best example of commitment working both ways. Investing in this platform leads to future revenues, he says of the business case. While campaigning to be Tory leader last summer, Boris Johnson pledged to improve that by delivering 1 gigabit broadband speeds to every UK home by 2025. Home, Phone Fault Ex BT Openreach Independent Telephone Engineers, Code of practice for residential customers and small businesses, Office of the Telecommunications Ombudsman Contact Us. Ive compiled an unnoficial list of Openreach Complaints numbers from the internet, including email and postal addresses. You have tried to contact BT Complaints through normal channels to resolve your issue, but didnt get the response you wanted, you could try one last time if you have the will to live, and the energy left. No feet up drinking beer at home, no working from home, sitting in a better chair with all the home comforts and not having to listen or avoid `Karen`. The job of Openreach in its current governance arrangement or any other really isnt going to change. The key question now that OR have committed to cover such a big % commercially, thanks to the tax breaks, is how to get to the last uneconomic bits. When you have a very serious problem with Openreach, an email to the CEO unlocks the issue for a satisfactory conclusion. The application of big data is defending BT, he says. In this case, Clive Selley was awarded a Commander of the Order of the British Empire (CBE) honour for services to Telecommunications during Covid-19. Two of Openreachs engineers picked up honours for a similar reason last year. At least the OBE acronym has it right Other Bu**ers Efforts. Are you at the end of your tether trying to raise Openreach Complaints and talk to someone that can understand and help you? Its good to have competition, so I say bring it on. See the full Some people earn their money, others get it for nothing. High Level Complaints Amanda Newstead DSO & HLC Front Office Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk mailto:philip.jansen@bt.com, Head of Openreach Clive Selley As the AstraZeneca has told this title href=https://www.cio.co.uk/profile/jon-kirby/9-1-2013/?otc=100>CIO at AstraZeneca has told this title recently, the pharma sector is under considerable pressure as drug patents expire and the global demand for healthcare increases. 12,831 people are Get contact details including emails and phone numbers (business At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com For example, we can now process the billions of messages that are being alerted from millions of pieces of our network electronics. We use cookies to bring you a great browsing experience - and to find ways to make it even better. (adsbygoogle = window.adsbygoogle || []).push({}); Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. Openreach head office uk contact number and email support Selley returns to his analysis of big data and how it has helped BT manage its network. So for what exactly was Clive Selley rewarded with a CBE? The honours system is technically designed to recognise people who have made achievements in public life and or committed themselves to serving and benefiting Britain, such as by helping to make the lives of other people or communities better. Clive Selley 2023 Endeavor Business Media, LLC. Save my name, email, and website in this browser for the next time I comment. Ofcom Tel 020 7981 3040, Might also be worth having a read of this as well: Code of practice for residential customers and small businesses, You may prefer to lodge BT Complaints with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks), Otelo is the ADR that deal with BT. Thank you, Simon, Geoff, Just to say thanks for your information. I decided to go to the very top and emailed Gavin Patterson, not expecting much frankly. The review is expected to include consideration of whether Openreach should operate more independently of BT against a backdrop of complaints of poor service from service providers who lease access to BT's local infrastructure. 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Is it achievable? British Telecommunications PLC How Cisco maintains a new sustainable startup model, producing the next generation of industry-leading technologies. All rights reserved. {{ userNotificationState.getAlertCount('bell') }}. BT names Clive Selley new Openreach CEO | Lightwave Openreach Limited is a wholly owned subsidiary of BT Group. Already registered? These include cookies that allow the sharing of anonymous data with selected third-party partners. Openreach CEO Clive Selley Gets CBE in Queens Birthday The comments on here are laughable. Write to the department responsible for honours, express your disgust, ask for a full explanation and justification. When we won the rights [to televise 38 Premiership matches a season] in July 2012 it gave us exactly one year and one month until our launch at the start of the 2013/14 football season, which was really great as a team project. Warrington WA4 6WU Speaking publicly for the first time about the nationalisation threat, Selley a BT veteran who joined as an electrical engineer and will next year clock up four decades at the company can barely conceal his bewilderment over Labours plan, which flew in the face of assurances he had personally received from the party a few weeks earlier. Fiber to the Future Global Infrastructure Conference Its very important that others consider a balanced strategy because we could all charge into building in London, Manchester, Birmingham, Glasgow, Cardiff all the big urban areas. Meet the team providing strong leadership to Openreach headquarters. The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. Customer Service Director WebThe CEO of network access provider Openreach ( BT ), Clive Selley, is one of only two people in the UK telecommunications sector this year to be awarded with one of the It wasnt clear to me what was trying to be achieved, he says, We operate in a world where there isnt one network: Openreach.
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