Yours sincerely, If we decide a fee is payable, we will after 4.30pm will be deemed to be served on us the next business day. email address for service is [2][email address]. To find your local library and opening hours, visit the council website. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). Thank you for your request for information received on2 August 2021. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. following information: Please can you provide an output in Excel format of all collections made We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, information requested. Bins ordered will be delivered within 10 working days (Monday-Saturday). Check your bin collections - Croydon Council Internal Review of the Councils response to your request for information, Internal Review. To arrange low cost waste collections call 0800 211 83 90. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre Garden waste collection service - terms and conditions | Croydon Council We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Are you the owner of any commercial copyright on this page? But like much of London, this expansion also presents new challenges when it comes to waste disposal. Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Sometimes they turned up the following day. 8.2. 8 Mint walk We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. What will the 'new' Westfield deal really mean for Croydon? To contact us, please select from one of the options below. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. But that is not the whole story. 6.8. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. Pay for garden waste collections | Croydon Council SocietyWorks Ltd In your request for information dated 2 August 2021 you requested the DearA Hooker If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. Make sure you remain within any weight limits for the specific waste type and bin size. Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Download You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. 3.1. response attached above. Holders of public office should act and take decisions in an open and transparent manner. Find out how to start or renew a garden waste collection. They must declare and resolve any interests and relationships. current COVID 19 (Coronavirus) outbreak you may experience some delay in 6.11. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. 3.5. Enter your email address to subscribe to this blog and receive notifications of new posts by email. When Croydon bins will be collected over the Christmas holidays TheFreedom of Information Act 2000may restrict the release of some or Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. 3.7. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. support colleagues may be working from different locations. That is where the similarity ends unfortunately. We are making it easy for residents to get their bin calendars online this year. If that be Ms Kerswell then take the congratulations as well earned at last. Food waste is collected weekly, while general waste, paper and card, and plastics, glass and cans recycling all take place every fortnight. . Yes, our customer care team is based in York. Many times we never really know which is which but as always the Executive Body is where the buck stops. The Presentation. 14.2. Delivering 24 hour council services to residents, visitors and businesses in Croydon the right to apply directly to the Information Commissioner for a We cover all business sectors with regular and reliable collections. Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. 7.2. Please pass this on to the person who conducts Freedom of Information reviews. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items Bernard Weatherill House, If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Bin must be left out to the front of the address to allow collection to take place. Births, deaths, marriages and citizenship, About the garden waste collection service, Change your garden waste collection address, Garden waste collection service terms and conditions, Pay for or renew a garden waste collection. mySociety Times, in case you hadnt gathered already, are tough. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. If you report this, Veolia will eventually repair them. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). The fee shall be non-refundable, except in the circumstances outlined within this agreement. Download Our lawyers and Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. The principles also apply to all those in other sectors delivering public services. Sent: 01 September 2021 10:33 I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. Your donations keep this site and others like it running. Bin Location (Lat / Long coordinates) Croydon Borough Council, Download a zip file of all correspondence. About the garden waste collection service Croydon council offers residents a collection service for bulky items. View as HTML. They are often verbally abused by members of the public. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. Get a fast FREE quote for your waste 0800 211 83 90. The council has wasted millions of pounds in its efforts to keep residents at arm's length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating . has misdirected this e-mail; you must not use, disclose, copy, print or Croydon Bulky Waste Collection & Rubbish Clearance Please collect tomorrow ASAP Bin has been left in Normal Collection place. You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. Change), You are commenting using your Facebook account. Words imparting the singular number shall include the plural and vice-versa. 5.2. of Sustainable Communities, Regeneration & Economic Recovery, who has A site to help anyone submit a Freedom of Information request. View as HTML, 92K In your request for an Internal Review dated, 10 November 2021, you stated Collections will commence on the next scheduled collection day following delivery of your bin. Is what has happened so bad that you want that person to lose their job? However, this is not the data that I have asked for. A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. We accommodate all kinds of trade waste. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. Floor 7, Zone C Please use this web site address to view the council's e-mail disclaimer - Commercial and trade waste has been a perennial problem. 11.2. The latest changes, announced last week, were put in train well before the May local elections, although that has not stopped Jason Perry, Croydons part-time Mayor, from trying to claim credit for the upgrade. Bernard Weatherill House Conditions apply so please contact . Our nationwide network means we offer waste collections anywhere in the UK. Some addresses dont fit on the usual rounds so they tag them into a different round. Yes visit our payments page to pay your invoice online. 7.1. Run by Volunteers and powered by Alaveteli. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. A range of two and four-wheel bins are available to store all sorts of waste on your premises. Council sticks much-criticised My Account system in the bin Croydon bin collection targets missed 3 months in a row and - MyLondon us responding to your request. 9.2. Bins all left in the usual place. all of the information you have requested. provided additional information in answer to the issues raised in your 4.2. 6.10. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. Thank you for your patience and understanding. Internal Review. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. Croydon | Veolia London The bin contents are contaminated, overflowing or overweight (over 25kg); No side waste will be collected i.e. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- We provide commercial And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. Download We can provide extra bins for new waste streams to encourage recycling. The Council responded to you on the 10 November 2021 and provided the Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. Download In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. Find out what services we provide the residents of Bromley. All public office-holders are both servants of the public and stewards of public resources. The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Perry comes across like the radio psychiatrist Frasier with his Im listening. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. After creating a waste management plan for your business, our collections will be reliable and regular. Non existant = not existing or not real or present. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. --------------------------------------------------------------------------, DearA Hooker Can you provide an update on when I can expect to receive the data requested please? Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. We have chased the service for the requested information and hope to be in a position to respond to your request soon. For more tips, read our guide about how to reduce waste. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. provide you with a response by8 December 2021. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. The (please insert mental image of a raspberry). Presentation. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Information management FOI & SAR team. Information about collection days will be available on the Councils website. The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). http://www.croydon.gov.uk/email-disclaimer, 2.5M Contact us | Croydon Council http://www.croydon.gov.uk/email-disclaimer, 2.5M Elderly people in winter when keeping warm is a major challenge. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Its quick and easy to organise commercial waste collection for your business. It is intended solely for the addressee. Croydon Borough Council, Slattery, Mary, This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. 1.5 Openness Download If you are not content with the outcome of the Internal Review, you have Mayor Jason Perry says . You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. To support independent local journalism in Croydon, please sign up today as a supporter. Report a missed bin collection - GOV.UK Legal Services About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. How we collect your garden waste. While the days of collections aren't changed by festive bank holidays this year, locals may still face . The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. Manage your bins - Croydon Council Maybe presented prelim findings to their peers and got approval overall to go ahead. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Bernard Weatherill House 3.3. Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free so you should never be charged for one. The service is not available to local businesses or tradespeople. Our address. Existing customers A vibrant commuter community with close ties to the capital, as well as its own unique identity. What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). Thank you for your request for a reviewreceived on10 November 2021. Based in Croydon and edited by Steven Downes. Croydon Council After the free bins arrive at your chosen location, fill them up with the agreed waste type. Our lawyers and Operating hours and important information can be found online. The bin is damaged and emptying it would pose a health and safety risk; or 8.1. acceptable response and. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Holders of public office should act solely in terms of the public interest. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. 11.3. Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. except where the sender specifically states these to be the views of Ive just tried this, and its now infinitely faster than before. A Hooker made this Freedom of Information request to Croydon Borough Council New Customers If you would like to become a customer, please follow the link below to contact a member of our team. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. We willcarry outan assessment From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. 7.3. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. 1.3 Objectivity We apologise for the delay in responding to your request. We will accept service of court proceedings for the Council by email on ------------------------------------------------------------------- document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. and a limited company (03277032). BigBelly bin collections - a Freedom of Information request to Croydon Croydon CR0 1EA. 9.1. 2021. https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Disclaimer: This message and any reply that you make will be published on the internet. I believe there was a team looking at the My Account and report it stuff. The calendars not worth the paper it was printed on anyway. This request has been closed to new correspondence. Croydon is one of eleven metropolitan centres of Greater London. any business day between the hours of 9am and 4.30pm. The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account.
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